ZapShop FAQ
General
What is the ZapShop?
The ZapShop is PBO’s end-of-season reward event where cadets can spend their Zaps to redeem crates, enter raffles, or purchase limited-edition merch.
When does the ZapShop open?
The ZapShop runs from Dec 4 to Dec 17 for two weeks only.
Who can participate?
Only Premium Members who have completed KYC verification can participate in the ZapShop. Non-verified users can view items but cannot purchase or redeem.
What’s being given away?
Over 30 million $SUPRA plus $65,000 USD worth of prizes, including $45,000 from the unclaimed car.
Access & KYC
How do I verify for the ZapShop?
You can complete KYC directly inside PBO. Verification takes only a few minutes and must be completed before making any purchases.
Why is KYC required?
To ensure fair distribution of rewards and compliance with regional laws for physical prize shipping.
What if I live in a restricted country?
Restricted regions cannot participate in the ZapShop or receive prizes. These include:
Afghanistan, Balkans (regional), Belarus, Burma (Myanmar), Central African Republic, Cuba, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan (Darfur), Syria, Venezuela, and Yemen.
Crates & Rewards
What are the different crate types?
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Bronze Crate: Common rewards, low cost, high availability.
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Silver Crate: Mid-tier crate, affordable with a good chance of big rewards.
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Gold Crate: Premium crate with higher chances of large $SUPRA rewards.
| Daily Crates Released | Per-Cadet Limit | Reward Range | |
|---|---|---|---|
| Bronze | 3000 / day | 4 per day | 20 – 32,000 $SUPRA |
| Silver | 461 / day | 2 per day | 80 – 32,000 $SUPRA |
| Gold | 58 / day | 1 per day | 320 – 80,000 $SUPRA |
How many crates can I buy per day?
Each user can buy up to 4 Bronze, 2 Silver, and 1 Gold crate per day. Crates reset daily at 12:00PM UTC.
Can I open crates anytime?
Yes. Once purchased, crates can be opened anytime during the event period.
What’s inside the crates?
Each crate gives out a random amount of $SUPRA based on its tier.
Why didn’t I get my $SUPRA?
When you open a crate, you’ll immediately see what you’ve won, but the $SUPRA rewards are released later, depending on the month you chose during purchase.
| Airdrop December 26 | Airdrop January 26 | Airdrop February 26 | |
|---|---|---|---|
| Gold | 500 Zaps | 300 Zaps | 100 Zaps |
| Silver | 200 Zaps | 80 Zaps | 40 Zaps |
| Bronze | 50 Zaps | 30 Zaps | 10 Zaps |
Raffles
How do raffles work?
Raffle tickets can be bought with Zaps. Winners are drawn at the end of the event and notified by email.
How do I claim physical prizes?
Winners will receive an email with a form to confirm shipping details.
Only certain physical prizes – typically higher-value items or those with shipping constraints – are eligible for a $SUPRA equivalent option. Smaller items like hoodies, caps, or pins must be shipped physically. The items eligible for an equivalent payment are:
Apple iMac, Apple iPhone 17 Pro, Nintendo Switch 2 and Playstation 5 Pro
What happens if I don’t submit my details to the form?
If there’s no response within 7 days, the prize will be rerolled in the next batch of winners.
When will prizes ship?
Physical rewards will ship within 6–9 months of confirmation.
Shipping & Regional Eligibility
Who pays for shipping?
With certain exceptions, shipping costs for all physical prizes are covered by supra. Recipients will be notified of applicable charges before fulfillment.
The taxes and shipping of the following prizes are to be paid by the winner. They are:
Apple iMac, Apple iPhone 17 Pro, Nintendo Switch 2 and Playstation 5 Pro
Which countries are restricted from participating in the ZapShop?
Due to legal, logistical, and sanctions restrictions, users located in or citizens of the following regions are not eligible to participate or receive prizes:
Afghanistan, Balkans (regional), Belarus, Burma (Myanmar), Central African Republic, Cuba, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan (Darfur), Syria, Venezuela, and Yemen.
Other
Can I transfer my rewards to another account?
No, all rewards are tied to the verified KYC wallet.
Will there be another ZapShop?
Future ZapShops may occur at the end of new seasons. Keep an eye on official announcements inside PBO.
